November 18, 2022
SUN would like to make all members aware that on October 25, 2022, we reached a settlement with the SHA regarding the interpretation and rates of pay for members receiving telephone calls at home while on standby.
The SHA has agreed to the following as it relates to telephone calls at home (Article 7.16) and being brought back to duty when on standby (Article 12.04):
1. The rates of pay included in Article 7.16 (paid for each hour or portion thereof worked or for a minimum of 30 minutes at regular rates of pay, whichever is greater) shall apply where an employee who has left their place of work receives a phone call from the Employer, designate or client which requires the provision of offsite assistance. “Offsite assistance” shall mean providing help, aid, or support through phone calls, but shall not include situations that necessitate the use of a computer or other communication devices to perform work by accessing patient records or other remote work applications.
2. The rates of pay included in Article 12.04 (minimum payment of two hours at overtime rates) shall apply when an employee who is on standby is brought back to duty. “Brought back to duty” shall include situations where an employee is required to use a computer or other communication devices to perform work by accessing patient records or other remote work applications.
SUN members should be aware of this agreement and ensure they are being compensated appropriately as per the agreement above.
If you have any questions or require any assistance, please contact your Local president or ERO.